We know how important the communal services you receive are to how you feel about where you live, so we've created service standards so you know what to expect.
In order for us to effectively manage these services for you, we group every home into something called a lot. This is different to your Neighbourhood as lots are normally much larger in scale.
All our areas are covered by six lots, so if you receive communal services your home will be included.
Communal cleaning
Keeping the communal areas where you live clean and tidy is an important part of making you feel at home. This could include keeping communal stairwells clean, removing offensive graffiti, keeping bin areas tidy and helping to tackle fly-tipping. Where we’re responsible for the cleaning, our specification clearly sets out our promise to you and what you can expect from us.
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| Walls and ceilings | weekly | Cobwebs to be removed, marks to be cleaned |
| Doors and entrance ways | Doors to be wiped, entrance ways to be swept and cleared of litter and debris | |
| Hard surfaces | Handrails, window sills etc to be wiped clean | |
| Glass | Internal glass to be cleaned and streak free | |
| Lifts | Floor and sides to be wipe clean | |
| Bin areas, bike sheds and underground car parks | Loose bags to be put into bins, ground to be swept, litter and debris to be removed | |
| Light fittings | Cleared of cobwebs and wiped | |
| Animal fouling | All animal fouling to be removed from the communal areas | |
| Broken glass, bodily fluids and drug paraphanalia | reported to PA immediately | Emergecny clean/removal to be arranged |
| Communal toilets | weekly | Toilets, sinks and floors to be wiped/mopped |
| Communal bathrooms | Toilets, sinks, baths and showers to be wiped/mopped | |
| Offices | Computers, desks and hard surfaces to be wiped. Floors hoovered/mopped. Bins emptied | |
| Guest bedrooms | Floors hoover/mopped, surfaces wiped | |
| Cosumables - toilet roll, hand towels and hand soap etc | Stock levels checked weekly and replaced as and when required | |
| Kitchens | Surfaces, appliances and floords to be wiped/mopped. Bins emptied. | |
| Kitchen appliances | quarterly | Fridges, microwaves, toasters and ovens and dishwasher cleaned |
| Walls/ceilings | Every Month |
| Floors/Stairs | Every Month |
| Doors and entrance ways | Every Month |
| Hard surfaces | Every Month |
| Internal glass | Every Month |
| Lifts | Every Month |
| Light fittings | Every Month |
| Broken glass, bodily fluids and drug paraphanalia | Every Month |
| Bin areas and bike sheds | Every Month |
| Jet washing - bin stores only | Every Quarter |
| Deep cleans - applies to flooring only | Twice a year |
| Offices | Every Month |
| Communal toilets | Every Month |
| Kitchens | Every Month |
| Kitchen appliances | Every Quarter |
| Guest bedrooms | Every Month |
| Communal bathrooms | Every Month |
Grounds maintenance
Just like with the cleaning, looking after the communal green spaces around your home are just as important to helping you like where you live. This could include cutting the grass, keeping bushes and hedges trimmed, and litter picking. Where we’re responsible for the grounds maintenance, our specification makes these commitments to you so you know what to expect.
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Tree surveys
Across our regions, we’ve got thousands of trees. Although they make our neighbourhoods look beautiful, they take careful management to make sure they don’t get overgrown or cause any problems. So, we’ve recently appointed Treeworks Environmental Practice (Treeworks) to help manage them. Treeworks will be carrying out surveys across all our communal areas over the coming months in the lots listed above. These surveys will help us to determine whether any pruning work is needed or if any of the trees are causing a nuisance or hazard which will ensure we meet our duty of care for public safety. The results will all be entered onto a central piece of mapping software which will allow our teams to answer any queries you may have, quickly and easily.
Read our Tree Policy
