We know how important the communal services you receive are to how you feel about where you live, so we've created service standards so you know what to expect.
In order for us to effectively manage these services for you, we group every home into something called a lot. This is different to your Neighbourhood as lots are normally much larger in scale.
All our areas are covered by six lots, so if you receive communal services your home will be included.
Communal cleaning
Keeping the communal areas where you live clean and tidy is an important part of making you feel at home. This could include keeping communal stairwells clean, removing offensive graffiti, keeping bin areas tidy and helping to tackle fly-tipping. Where we’re responsible for the cleaning, our specification clearly sets out our promise to you and what you can expect from us. Find our more
Grounds maintenance
Just like with the cleaning, looking after the communal green spaces around your home are just as important to helping you like where you live. This could include cutting the grass, keeping bushes and hedges trimmed, and litter picking. Where we’re responsible for the grounds maintenance, our specification makes these commitments to you so you know what to expect. Find our more
