Repairs priorities
Depending on the repair you need to report, it will be allocated a priority. This means the time it takes us to both attend and fix the fault may differ as we need to prioritise customers who have emergencies.
Emergency Repairs
An emergency repair is one that immediately affects your health, safety or security and would endanger life, or, if not repaired or will damage the fabric of the building. Emergency repairs will be completed within 24 hours. On this basis, appointments are not available for emergency repairs. Often the solution is to make the immediate risk safe with further routine repairs required to fully remedy the issue.
Gas repairs will be attended to the same day they are reported if it's before 6pm. Gas repairs reported after 6pm will be attended the next working day.
Emergency repairs will be completed within 24 hours to make safe.
Non-emergency repairs
Non-emergency repairs work to be completed within 15 working days. Some repairs will need more than one appointment to resolve. Our contractor will arrange the next appointment date if this is required, following the first appointment.
Repairs responsibilities
We are responsible for repairs to your home, as your landlord. You will also have responsibilities regarding repairs and conditions in your home that you will have to carry out yourself.Before you request a repair, check these lists to see if it’s our responsibility or yours.
Would you like to know more?
You can find out more about which repairs are your responsibility by reading our Maintenance policy
