Aids and adaptions

These works are normally recommended by an Occupational Therapist and funded by PA Housing up to a value of £500. They include but are not limited to: 

• Grab rails. 
• Fitting extra handrails near steps or stairs. 
• Changing taps to lever taps. 
• Small or removable ramps. 
• Flashing or amplified doorbells

These are works that cost more than £1,000 and usually involve structural alterations, improvements or additions to the fabric of the building. Some examples include: 

• Level access showers. 
• Large permanent ramps. 
• Stair lifts. 
• Through floor lifts. 
• Tracked hoists. 
• Door widening. 
• And more. 

All enquiries and/or applications for aids and adaptations should be referred to the local authority first, clearly stating that you are a PA Housing resident. The local authority is responsible for managing all requests and will determine your eligibility. They will arrange for an Occupational Therapist to visit your home and assess your current situation to make sure that any adaptations meet your individual needs.  

Once you’ve had your assessment, the Occupational Therapist will send us their written recommendations for us to review and action. 

Once we have received all the relevant paperwork, we can begin to plan the works. If these works are minor, we will be able to carry them out as part of our normal repairs service for customers and they will be undertaken within our normal repair response time. 

Major adaptations are partially or wholly funded via a local authority means-tested Disabled Facilities Grant (DFG) up to a maximum value of £30,000. The means testing process will assess your financial situation and may conclude that a resident contribution is necessary. In these cases, we will contribute up to the first £1000 towards the cost of this. If the adaptations are for a child, you will not need to be assessed for a financial contribution. 

Once the details have been agreed, we will liaise with the local authority throughout the process until the work has been completed. We will provide regular updates as works progress. After the works on your adaptation have been completed, we will arrange a date and time to inspect the work and make sure you’re happy. This would be the best time for you to tell us about your experience of the process, so that we can improve our services for you and other customers in the future. 

We keep a record of all homes in which adaptations are present, and we will make every effort to allocate vacant adapted properties to customers who would most benefit from the provisions.